Andrew has more than 17 years senior management experience in government and the not-for-profit sector and has worked in federated and unitary structures including organisations in sport, allied health, charities and disability areas at local community, state and national level.
Working in member-based organisations, Andrew has extensive experience transforming organizations to create an environment that delivers operational excellence and enables an organization to expand its services capacity and capability.Using an evidence base, Andrew identifies trends and changes in the climate, has developed and successfully re-positioned organizations that has developed best practice service standards to the various stakeholders, enabled excellent customer experiences at every touchpoint and expanded the capacity of organizations that has increased membership by more than 25% and achieved a 95% member retention rate.
Andrew has developed and implemented governance reform programs, developed, implemented and maintained strategic plans, Board succession plans, financial and operational governance restructures, addressed solvency issues, undertaken turn-around strategies and identified and diversified revenue streams via major commercial projects.
Andrew has a collaborative work style, a client centric focus, strong problem solving and analytical capabilities and an ability to build rapport with people of all backgrounds. Andrew is a great addition to the Red Tape Busters team and while he will work with clients across Australia, his knowledge of the needs of NSW and Sydney clients will be invaluable.